Customer Care Administrator

Join Onna Prima Utama as a Customer Care Administrator and become the voice of our brand! In this dynamic role, you will serve as the primary point of contact for our valued customers, ensuring their inquiries and concerns are addressed with professionalism, empathy, and efficiency. Located in the vibrant city of Semarang, Jawa Tengah, you will be part of a team dedicated to delivering exceptional customer service.

As a Customer Care Administrator, you will handle a variety of customer interactions, from answering phone calls and emails to resolving complaints and providing product information. You will use tools like Zendesk and Freshdesk to manage customer inquiries, and Salesforce to track customer interactions and maintain accurate records. This role offers a unique opportunity to grow within a company that values its customers and employees alike.

📋 Tanggung Jawab Pekerjaan

• Answer incoming phone calls and emails from customers, providing clear and concise information.
• Resolve customer complaints and issues promptly and professionally.
• Use customer relationship management (CRM) tools like Salesforce to track customer interactions and maintain accurate records.
• Provide product and service information to customers, ensuring they have all the details they need.
• Collaborate with other departments to ensure seamless customer service and resolve complex issues.
• Monitor and analyze customer feedback to identify areas for improvement and implement solutions.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Stay updated on company policies and procedures to ensure consistent and high-quality service.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or a related field.
• Proficient in using CRM tools like Salesforce or similar platforms.
• Excellent communication and interpersonal skills, with the ability to handle difficult customers calmly and professionally.
• Strong problem-solving skills and the ability to think quickly and creatively to resolve customer issues.
• Fluency in both written and spoken Indonesian, with good English skills a plus.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent, with a degree in business, communications, or a related field preferred.
• Certification in customer service or related fields a plus.

🛠️ Keahlian

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